Shipping policy

Production time

Every Bruneela piece is made to order. Production takes three to four weeks from the day your order is placed. We will email you when your piece goes into production, and again when it ships.

Delivery

Once your piece is finished it ships tracked. Shipping costs are calculated at checkout based on your delivery address.

Tracking

You will receive a tracking number by email as soon as your parcel is collected.

Customs and duties

Orders shipped outside the European Union may be subject to import duties and taxes charged by the destination country. These are the responsibility of the recipient and are not included in the price you pay us.

Address accuracy

Please check your delivery address carefully before ordering. We cannot redirect a parcel once it has been collected.

Questions

If you need your piece by a particular date, write to us before ordering and we will tell you honestly whether we can make it.